Return and Refund Policy

We have a 48 - hours return policy, which means you have 48 hours after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at feedback@urvifragrances.com. Please note that returns will need to be sent to the following address: Sy No 65, Anagalapura Main Road, Near, Divine Mercy Church St, Anagalapura, Bengaluru, Karnataka 560077.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at feedback@urvifragrances.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as custom made beauty products). Please get in touch if you have questions or concerns about your specific item.
NOTE : Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. 

If approved, the refund will be processed within 15-20 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 25 business days have passed since we’ve approved your refund, please contact us at feedback@urvifragrances.com.